What an AI receptionist costs in Australia
If you run a service business in Australia — a plumbing crew, dental clinic, law firm, real estate office, or trade contractor — you have probably looked at AI receptionists and wondered what they actually cost. The market is noisy. Some tools charge per minute, some charge per user, and many hide their real pricing behind a sales call.
Miyai keeps it simple. Our pricing is public, in Australian dollars, and built around two things Australian service businesses actually need: website chat that captures enquiries while people browse, and AI voice that answers the phone when you are busy or after hours.
Here is the honest breakdown of what each Miyai plan costs, what it includes, and who it is for.
Miyai pricing plans at a glance
- Starter — $19 AUD/month: website chat widget for one business. Best for a sole trader or a small service business that wants to stop losing website leads.
- Standard — $49 AUD/month: website chat plus lead tools, callback requests, support tickets, and basic integrations. Good for clinics, tradies, and professional services that want more than a basic chatbot.
- Growth — $199 AUD/month: AI voice receptionist plus two chat agents, calendar and booking integration, ServiceM8 and HubSpot connections, call transcripts, and after-hours call answering. This is where voice starts.
- Scale — $799 AUD/month: higher volume and multi-location setups for businesses with heavier call or chat loads.
- Custom: enterprise pricing for businesses that need a tailored deployment, SLA, or dedicated onboarding.
All plans are no setup fee on the current public pricing page and you can cancel anytime. There are no locked-in contracts.
Starter ($19/month): test the water with website chat
Starter is chat-only. You get a website widget that can answer common questions, capture contact details, and point visitors to the right service. For a one-person trade business or a small clinic that just wants to convert more website traffic into booked calls, that is often enough.
It is not a full phone replacement. It will not answer your business line. But if your problem is “people visit my site and leave without enquiring,” Starter fixes that for less than a tank of fuel.
Standard ($49/month): chat that qualifies leads
Standard adds the lead-capture tools that matter to service businesses. Think appointment requests, callback forms, support ticket creation, and integrations that push enquiries into the systems you already use.
This plan suits a dental practice, a law firm intake desk, a real estate agency, or a trades business with a small team. You still get website chat, but it does more of the pre-sale work: collecting the caller’s name, service needed, suburb, urgency, and preferred time. Your team then follows up with a qualified lead instead of a cold voicemail.
Standard is the sweet spot if your phone is mostly under control during the day, but your website is leaking enquiries after hours.
Growth ($199/month): voice + chat for serious volume
Growth is where Miyai adds an AI voice receptionist. That means every call to your business number can be answered by an Australian-sounding AI agent, 24/7. It can take messages, answer FAQs, and book appointments straight into your calendar. It also includes two chat agents, so you can deploy website chat on two or more websites or landing pages.
The plan adds the operational integrations that matter: calendar and booking integration, ServiceM8 and HubSpot connections, and call transcripts so you can review what was said. It is built for businesses where the phone is a revenue line, not an admin nuisance — busy tradies, after-hours clinics, property managers, and anyone running paid ads that drive phone calls.
If you are currently paying for a human answering service, or losing jobs because calls ring out, the $199/month voice plan is usually the one to look at first.
Scale ($799/month) and Custom
Scale is for multi-location businesses or high-volume inbound operations that need more concurrency, more websites, and deeper workflow support. Custom is for organisations that want an enterprise agreement, custom voice training, or a dedicated onboarding and support path.
Most Australian SMBs do not need Scale or Custom. They are there for franchises, large clinics, or businesses running significant marketing campaigns.
Chat vs voice: which one do you actually need?
Start with the problem, not the feature.
- If your website gets traffic but few enquiries, start with chat from $19/month. It captures people while they are already interested.
- If your phone rings out, goes to voicemail, or interrupts you on the tools, you need voice from $199/month. An AI voice receptionist answers every call and books the jobs that currently go to your competitor.
- If you have both problems, Growth gives you voice plus two chat agents in the same product.
A lot of businesses start with chat, see the lead lift, and then add voice once they are convinced. You can move between plans as your needs change.
How Miyai compares to Sophiie and Johnni
The two best-known Australian AI receptionist competitors are Sophiie and Johnni. Both are solid products.
- Sophiie is often priced around $300/month plus a setup fee of roughly $800. That puts it at a higher entry point than Miyai.
- Johnni typically ranges from $250 to $400/month, depending on call volume and features.
Miyai’s difference is straightforward: lower entry price, chat and voice in one product, no setup fee on the public pricing page, and cancel-anytime terms. If you are a small service business testing the water, that matters.
We are not saying Sophiie or Johnni are bad. They are not. We are saying Miyai is built to be the easiest, lowest-risk way for an Australian tradie, clinic, or service business to start with AI reception.
What is not included
It is worth being clear. Miyai is an AI receptionist, not a human call centre. It will not provide medical triage, legal advice, or complex emotional support. It will handle the 80% of calls that are basically “Can I book?” “What do you charge?” or “Are you open?” and hand the rest to your team.
There are no hidden setup fees on the public pricing page and no long-term contracts. If it does not work for you, cancel. That is the point of a low-risk entry price.
FAQ
What is the cheapest Miyai plan?
The Starter plan is $19 AUD/month for website chat. Voice starts at the Growth plan, which is $199 AUD/month.
Is there a setup fee?
No setup fee on the current public pricing page. You can also cancel anytime.
Can I start on chat and later add voice?
Yes. Many businesses start with Starter or Standard chat, then upgrade to Growth when they want an AI voice receptionist answering the phone.
Does the voice sound Australian?
Yes. The AI voice is configured with an Australian accent. You can hear it yourself on the Try live demo page.
What integrations are included?
Starter and Standard focus on website chat and lead capture. Growth adds calendar and booking integration, ServiceM8 and HubSpot connections, and call transcripts.
How does Miyai compare to Sophiie and Johnni?
Sophiie is typically around $300/month plus a setup fee of roughly $800. Johnni is usually $250–$400/month. Miyai starts lower, combines chat and voice, and has no setup fee. For a direct comparison, see Miyai vs Sophiie and Miyai vs Johnni.
See the full pricing page
If you want the full feature matrix, plan limits, and current Australian pricing, visit the Miyai pricing page. For a deeper cost breakdown, read our guide on AI receptionist cost in Australia.
Or book a time to hear the voice in action on the Try live demo page.