AI Receptionist for Plumbers

Every Burst Pipe Books With You

Burst pipes, blocked sewers and hot-water failures don't wait for business hours. Miyai is an AI receptionist built for Australian plumbers — it answers every call in a natural Aussie voice, triages genuine emergencies to your on-call phone, and books routine jobs straight into your calendar. Whether a caller rings at 2 pm or 2 am, they get a helpful response, not voicemail. Website chat starts from $19 AUD/month and AI voice receptionist plans start from $199 AUD/month. There is no setup fee and you can cancel anytime.

The problem every plumber knows

• It's 9 pm on a Sunday and a burst pipe rings out — the caller can't reach you, so they call the next plumber on Google and you lose the job.
• You're under a sink with your hands full and the phone keeps ringing; every missed call is a potential job going to a competitor.
• Voicemail costs you jobs because most callers won't leave a message, and the ones who do often forget to include the address or job type.
• Traditional after-hours answering services charge per minute, still miss calls, and rarely understand plumbing terminology or your service areas.

What Miyai does for your plumbing business

Answers every call in an Aussie voice

Miyai speaks in a warm, natural Australian accent that sounds like a local team member, not an overseas call centre. Your brand voice stays consistent across phone and chat, day or night.

Emergency triage that follows your rules

Burst pipes, blocked sewers, gas leaks and no-hot-water calls are identified and routed to your on-call plumber by phone or SMS, while non-urgent callers are booked for the next available slot.

Books routine jobs while you work

Blocked drains, tap repairs, hot-water installs and maintenance visits are scheduled directly into Google Calendar, Outlook or your job-management system so your diary fills itself.

24/7 cover including public holidays

No penalty rates, no rostering and no sick days. Miyai answers every call on weekends, public holidays and after hours without adding staff costs.

Captures the details you need

Before you even pick up, Miyai records the caller's name, address, suburb, job type, urgency and any access notes so you arrive prepared.

Built for plumbing workflows

Native integrations with ServiceM8, simPRO, AroFlo and Tradify keep your jobs, customers and calendar in sync without double handling.

Everyday use cases

• 24/7 emergency call answering for burst pipes, sewer overflows, gas leaks and hot-water failures, with urgent calls escalated to your on-call plumber.
• Booking routine plumbing jobs such as blocked drains, leaking taps, toilet repairs and hot-water system servicing directly into your calendar.
• Capturing new-customer enquiries with full job details, suburb and preferred time so you can quote faster than competitors.
• Answering common pricing, service-area and availability questions on your website chat so visitors convert while they are still interested.
• Sending appointment reminders and follow-up messages to reduce no-shows and keep your schedule full.
• After-hours SMS follow-up for missed callers so no enquiry slips through the cracks overnight or on weekends.

Miyai is designed for Australian plumbing businesses, from solo operators to multi-truck teams. It understands local plumbing terminology, Australian suburbs and state-based public holidays. Setup takes under ten minutes — point Miyai at your website, review the auto-generated script, and go live. Your existing business number is forwarded to Miyai, so customers call the same number they always have.

Frequently asked questions

Can Miyai triage plumbing emergencies?

Yes. You set the triage rules for your business — burst pipes, blocked sewers, gas leaks, no hot water or any other urgent issue. When a caller describes an emergency, Miyai can call or text your on-call plumber immediately while capturing the address and job details. Non-urgent callers are booked into the next available slot instead.

How does a plumber after-hours or emergency call get answered?

The caller dials your normal business number. Miyai answers in a natural Australian voice, asks what the issue is, and determines urgency based on your rules. Emergency calls are escalated to your on-call phone or SMS, while routine enquiries are captured and booked for the next working day. You wake up to a full diary and clear job notes.

Does it integrate with my job-management software?

Yes. Miyai connects with ServiceM8, simPRO, AroFlo, Tradify and many other tools via API or Zapier. Appointments, customer details and job notes flow straight into the system you already use, so there is no double entry.

Will customers know it's an AI receptionist?

Miyai uses a natural Australian voice and conversational language. Most callers assume they are speaking with a human receptionist. You can disclose AI use if it suits your brand, but the experience is designed to feel like a friendly local team member.

What does the AI receptionist cost for a plumbing business?

Website chat starts from $19 AUD/month and an AI voice receptionist starts from $199 AUD/month. There is no setup fee, no lock-in contract and you can cancel anytime. For most plumbers, the plan pays for itself with the first after-hours job it captures.

Does it work on public holidays?

Yes. Miyai works every day of the year including state and national public holidays. You do not pay penalty rates, manage rosters or worry about staff availability — the phone is always answered.